How do I make a complaint?
Stage one: If you have already been dealing with a department in GTC Scotland, start by raising your concern with that department.
Stage two: If you wish to continue your complaint further, please complete our service complaints form below. Following receipt of your form, we aim to provide you with a full response within 20 working days.
Stage three: You can request a review of your complaint by the Chief Executive who may appoint an ‘independent’ member of the Leadership Team. You must contact us within 28 days of our response at stage two being issued, otherwise, your complaint may not be considered any further. On providing you with a full response at stage three, we will consider the matter closed.
If you remain dissatisfied with the response at this stage, any further correspondence that you send to us will be logged, but unless it raises new issues, we will not respond further on the points made and will consider your complaint closed.
We do not consider or investigate a complaint that relates to matters which happened more than 3 months before the complaint is made.
To help us deal with your complaint, we require some details about you. Please provide the following information so that we can contact you.
