Feedback
As a customer-focused organisation, we are committed to maintaining a high standard of service when carrying out our work and welcome all feedback.
If we have done something well, or if you have a suggestion for how we could do something better, we would like to hear from you.
Complaints
If you are dissatisfied with any aspect of our work and wish to make a complaint, we value the opportunity to address this and will do our best to put it right.
Matters outwith the complaints procedure
- If you have serious concerns about the conduct of a teacher or college lecturer, you can make a referral.
- Complaints about any Fitness to Teach investigation or registration application until the outcome is known and any appeal/review period has expired.
- Complaints about the outcome of a Fitness to Teach investigation or registration application also fall outwith this complaints procedure.
- Comments about Council policy.
If you wish to discuss any of the matters which are not included in the complaints procedure please contact us.
Your responsibility
We expect you to treat our staff and the service we provide with respect. Our Unacceptable Behaviour and Actions Policy explains how we manage unacceptable behaviour.